Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Leadership and People Management
Probably the most important task a competent manager will face when dealing with the people under his direction is that of bringing out the best in them. Unlocking people potential is often seen as the key to any business's success, because people are the most important asset of a company. When employees’ talents are not channelled correctly, their behaviour can seriously compromise the success ...
Ever wondered why our efforts at resolving today’s problems often become tomorrow’s new problems? Every wondered how great companies such as 3M can sustain innovation for 100 years yet my own organisation can’t do it for 100 days? Let Systems Thinking open our eyes to solving tough problems and creating strategies that work. This workshop enables leaders to appreciate the whol...
“All conflict is about difference; whether the difference is race religion, or nationality…” -- John HumeThe main reason we need to have diversity departments, programs and trainings is that we often find it difficult to deal with differences. While diversity enriches our lives in many ways, it also makes interactions more complex and at times rather challenging. We live in a globalized worl...
Globalization has resulted in changes about not just where but also how we conduct our business activities. Fast pace, complexity, interconnectedness, interdependence, more diversity, more uncertainty and less clarity are today's reality.This 2-days workshop is an introductory program that is designed around the Global Competency Model which was developed based on research and decades of internati...
We are in the business of building relationships! People are not necessarily difficult to deal with. They only seem difficult because we lack the skills of an appropriate communication style. It is imperative that we are equipped with the essential skills to handle different groups of people at the workplace. You will learn the appropriate communication styles that will help avoid ineffective...
This challenge in this present world is best captured with the acronyms VUCAD, representing Volatility, Uncertainty, Complexity, Ambiguity and Deception. Our success in this VUCAD world depends on whether we can cope with such changes. The western linear mindset tells us to try to predict better on one hand and to stay agile and flexible on the other. A better way is found in the ancient Chinese C...
Most leadership courses emphasize on the why and what of leadership, i.e. the intangibles. This course focus on who and the how of leadership, i.e. the tangibles that are measurable. The rationale of “we can only improve or manage what can be measured” is the objective of this 2-day leadership competence development course. COURSE OUTLINEThe 2-day action learning workshop covers who ...
Teams are the foundational performance units in today’s complex environment – especially so in the military context, where each member brings with him specialised knowledge and skills. In order to transcend from a group of individuals into a high performance team, a key component is knowing and appreciating each other, in order to build trust and open communications. To this end, this 1-d...
Building on Strengths and Empowering People for SuccessA positive revolution is quietly spreading through the world of organizational and personal change. Across the globe coaches, leaders, managers and consultants are discovering the positive power of the Solution Focused Approach.Applying a strengths-based perspective using "The Solution Focused" approach offers a powerful yet subtle way to posi...
Coaching is a core practice and responsibility for leaders – they need to get the best performance out of their subordinates, motivate them and inspire them for commitment. Yet many leaders do not have the necessary coaching concept, skills and tools. This 2-day workshop enables the leader to:Understand the context of Coaching in the workplaceLearn the skills to conduct coaching conversatio...
Illuminating Strengths and Propelling Change through Solution FocusedThe world has changed. Approaches to leadership that served well in the past do not address the challenges of the 21st century. We have crossed a threshold to a new era: one that demands a radical shift in leadership strategies and practices. To meet this challenge, leadership now must respond to new trends currently defining the...